Privacy Policy

We use the information we collect to:

• Provide, operate, and maintain our Services.
• Process travel bookings, approvals, and expense reports on your behalf.
• Personalise your experience and surface relevant travel options.
• Send transactional communications, booking confirmations, and itinerary updates.
• Respond to your inquiries and provide customer support.
• Send marketing and promotional communications (with your consent where required).
• Analyse usage trends to improve our platform and develop new features.
• Detect, prevent, and address security incidents and fraudulent activity.
• Comply with legal obligations and enforce our agreements.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics).
• Travel Suppliers: With airlines, hotels, and other travel providers as necessary to fulfil bookings.
• Your Organisation: With your employer or organisation as part of the corporate travel management services we provide.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights and safety of Cygnus and its users.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

We retain your personal information for as long as necessary to provide our Services and fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we securely delete or anonymise it.

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS) and at rest, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request that we transfer your data to another service provider.
• Objection: Object to our processing of your personal data for certain purposes.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@bookcygnus.com.

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Cygnus is headquartered in India. Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us: